Frequently Asked Questions

Telnet, FTP and Frontpage

1. How do I upload pages to my web site?
2. Will I have unlimited FTP access to my account?
3. What can I do with Telnet?
4. What is Secure Shell (SSH)?
5. Do you support Microsoft FrontPage 2002 Extensions?

How do I upload pages to my web site?

This is perhaps one of the more intimidating tasks for first-time site builders. It sounds hard but it is actually very easy. You can upload files using our Customer HeadQuarters Control Panel, or you can use any FTP software. FrontPage users can choose to use FrontPage to publish their sites in one easy step. Our Customer HeadQuarters Control Panel facility contains comprehensive guides to uploading and maintaining your site. It also has over 350 pages of How To Guides, Troubleshooting Guides, Answers to Common Questions, Tutorials, Software Downloads and other useful resources.

Will I have unlimited FTP access to my account?

You will have access to your site 24 hours a day, 7 days a week so you can work on your site whenever you want to.

What can I do with Telnet?

You can use Telnet to log in to your site and access the Unix prompt.  From there, you can issue pretty much any Unix (Linux) command.  Telnet is not an essential tool for running a web site, but it can be very useful, particularly if you intend to write and/or install your own CGI scripts - the debugging information you can get by running your script locally through Telnet can be invaluable.  Telnet can also be useful for many other tasks (e.g. file management) but most of the common ones can be performed through FTP software or our Control Panel.

What is Secure Shell (SSH)?

Secure Shell (SSH) is a secure replacement for telnet. Many users of telnet, rlogin, ftp, and other such programs might not realize that their password is transmitted across the Internet unencrypted, but it is. SSH encrypts all traffic (including passwords) to effectively eliminate eavesdropping, connection hijacking, and other network-level attacks. Additionally, SSH provides a myriad of secure tunneling capabilities, as well as a variety of authentication methods. All that you need to use SSH on our servers is telnet access and appropriate software on your local machine. Customer HeadQuarters Control Panel contains links to a number of free SSH software downloads. These generally have the same look and feel as telnet software.

Do you support Microsoft FrontPage 2002 Extensions?

Yes, we do. The Microsoft FrontPage 97/98/2000/2002 Extensions are free on all hosting accounts. You will be asked whether you want the FrontPage extensions installed on your site at the time you place your order.