Frequently Asked Questions

Our Network, Hardware and Software

1. What sort of machine will my site be hosted on?
2. I need speed.  Will my site be served up fast?
3. What backup facilities does your hosting centre have?
4. Where are your servers located?
5. How much uptime can I expect?

What sort of machine will my site be hosted on?

Your site will operate from a top-end Pentium running Linux. Linux is an extremely stable operating system which has gained an excellent reputation as a result of its reliability and high performance. Our servers have plenty of RAM and fast processors.   You can rest assured that we will always upgrade our equipment as necessary to keep your site running quickly and reliably.

I need speed. Will my site be served up fast?

It sure will! Our total connectivity to the Internet is over 600 Mbps!  That is very fast! Our network is fully switched using only top quality components from Cisco Systems.  All servers are fed from a multi-homed backbone.

Our network fully supports BGP4 which provides great redundancy and helps your data avoid internet trouble spots.  Our facility has full backup power including a backup generator in case of extended power outages.  The center is monitored 24 hours a day by a comprehensive security system supplemented by video surveillance equipment.  

What backup facilities does your hosting centre have?

Our facility has full backup power including a backup generator in case of extended power outages.  The center is monitored 24 hours a day by a comprehensive security system supplemented by video surveillance equipment. All servers are fed with conditioned UPS (Uninterruptable Power Supply) power that will run if utility power fails. The UPS power subsystem is N+1 redundant with instantaneous failover in case the primary UPS fails. In the event of an extended power outage, an on-site diesel generator can run indefinitely. The generator is regularly tested to ensure that it will continue to function in the event of an emergency.

Where are your servers located?

Our servers are located in San Antonio, Texas. Apart from being a major telecommunications town, San Antonio offers a mild climate and geological stability so you can rest assured that your server is safe from earthquakes!

How much uptime can I expect?

We have a 99.9% uptime track record so in most months you can expect 100% uptime.