Frequently
Asked Questions
General FAQ
What is your billing cycle and how can I pay?
We bill you every three or 12 months in advance.
You can pay by BPAY, mail or fax. We accept
cheques, money orders and credit card payments (VISA,
MasterCard, Bankcard).
If I upgrade between your plans, will I have to
pay the setup fee again?
No, you will not have to pay any setup fees when
you upgrade - you simply pay the new monthly rate.
However, if you downgrade your hosting plan then there
is a charge of AU$16.48 to cover our costs.
Will my site be backed up?
We perform weekly backups of all servers for your
protection.
Do you have limitations on the types of content
which can be held on your servers?
Yes, we do. In a nutshell, your site must be legal
and must not encourage illegal behaviour. It must
not contain any obscene, threatening or hateful material.
Examples of unacceptable content include pornography,
pirated software, materials related to hacking, and
nudity. For more information please refer to our Terms and Conditions.
Can I send spam (unsolicited bulk email) from your
servers?
No. In fact, we have a strict anti-spam policy.
Please see our Terms and Conditions for more information.
Can I use my account for commercial purposes?
Absolutely. The Internet is the fastest growing
medium in history, and we highly encourage you to
take advantage of the opportunities it has to offer.
Do you offer dialup facilities?
No. You will need to gain access to the Internet
through a local Internet Service Provider. Once
you have access to the Internet, you will be able
to manage your web site on our servers from wherever
you are in the world. You can manage files via
FTP or our Control Panel, and can perform other administrative
tasks through Telnet/Secure Shell (applies only to
accounts with Telnet/SSH access).
How long does it take to set up a new account?
Not long at all. New accounts are generally set up
well within 12 hours from the time we receive your
order. Once your account is set up, we will send you
an email to let you know your account details and
login information. If you are using FTP or our Control
Panel to upload your site, you can begin uploading
files to your new web site as soon as you receive
your account details. You will be given a temporary
URL to access your site via the web prior to the completion
of your domain name registration/transfer. If you
are using FrontPage to upload your site, you will
need to wait until your domain name has been registered
or transferred before you can publish your site -
that usually takes a day or two - please see our Domain Name Questions for further details.
Do I get detailed statistics about my site?
Yes. We generate a weekly statistical report
about your site's traffic. The report will include
information about visitors, page views, file accesses,
referrers, browsers used by your visitors, platforms
used by your visitors, visitors' hosts, visitors'
top-level domains, and the most common entry and exit
pages. These reports are among the most detailed
and useful around, but you will also have access to
your raw log files in case you want to examine the
data further.
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