Frequently Asked Questions

Domain Name Questions

1. How do I get my own domain name?
2. What is a virtual domain?
3. Will you register my domain name for me?
4. Can I transfer my existing site to your servers?
5. Will you transfer my .com/.net/.org domain name for me?
6. Will you transfer my .au domain name for me?
7. Can you host foreign domain names (.jp, .de etc)
8. Can I point more than one domain name at my site?

How do I get my own domain name?

In most cases you will want to use your own domain name as the address of your web site. For example, you may want to have a domain name like you.com so that people can visit your web site at either www.you.com or you.com. To be able to use your own domain name you first need to register it. To do that, you need to find an appropriate domain name registrar.

There are many different registrars around the world. Registrars usually register just a few different types of domain names. For example, Webaddress registers .com, .net and .org domains. So if you want to register you.com then we could do that for you. However if you wanted to register, say, a New Zealand (.nz) domain name then you would need to contact the .nz registrar (Domainz) instead.

If you want to register a different type of domain name then you will need to find the appropriate registrar and register the domain name yourself. If you would like to get a country-based domain name then you should be able to find the relevant registrar on IANA's list of Top Level Domain (TLD) registrars.

Please note that different registrars have different requirements, procedures and prices so you will need to review the details of their service to determine whether you are willing and able to register a particular domain name.Before attempting to register any domain name you will also need to check first whether it is available - perhaps somebody else has already registered it. Most registration services provide tools on their sites so that you can check availability easily.

Please note too that domain names are usually leased for a given period and after that period expires you will need to pay renewal fees to your domain name registrar if you would like to continue to use the domain.

What is a Virtual Domain?

A virtual domain allows you to have your own domain name (http://www.yourname.com) without having to install expensive server hardware and software.  We allocate space on our servers for your use.  Your space can be accessed through the web at http://www.yourname.com and email can be sent to you at you@yourname.com.

Will you register my domain name for me?

We have our own domain name registration service which enables us to register .com, .net and .org domains for you. If you would prefer to use a different domain name registrar then you are most welcome to do that. Please note though that you would then need to arrange the registration and transfer of your domain name yourself, although we would provide you with the necessary technical information (your name server details) when we send you your account details.

Can I transfer my existing site to your servers?

Certainly. These days domain name transfers are usually quick and easy. After you place your web hosting order we will setup your account promptly so that you can upload your site to our servers via FTP or using our Control Panel. It usually takes a day or two for your domain name to be pointed at your new site on our servers. If you are using FTP or our Control Panel to upload your site, you can upload your site to our servers before your domain name is transferred, so that when the domain name transfer does take effect then your visitors will be seamlessly directed to your new site. That way there will be no downtime for your site and the change will be transparent to your visitors. If you are using FrontPage to upload your site then unfortunately you will need to wait until after your domain name transfer takes effect before you can publish your site, so there will be a short downtime involved while you publish your site to our servers.

Will you transfer my .com/.net/.org domain name for me?

We will provide you with the necessary name server information when we send you your account details, so that you can arrange the transfer of your domain name. Please note that most registrars provide easy online tools for you to transfer your domain, and also provide customer support services in case you experience difficulties. Of course our customer support team will also be happy to provide you with advice to ensure that your domain name is transferred quickly and easily.

Will you transfer my .au domain name for me?

There are a number of .au domain name registrars and unfortunately we do not have sufficient access to their systems to be able to transfer your domain name for you. However, we will provide you with the necessary name server information when we send you your account details, so that you can arrange the transfer of your domain name yourself.

If your .au domain has previously been registered with Webaddress, then you can use the domain name management tool available at our .au Registration Site.

Please note that most registrars provide easy online tools for you to transfer your domain, and also provide customer support services in case you experience difficulties. Of course our customer support team will also be happy to provide you with advice to ensure that your domain name is transferred quickly and easily.

Can you host foreign domain names (.uk, .jp, .ca etc)?

Yes, we can. We are not able to register or transfer these domain names for you but we are happy to provide you with the technical details about your server so that you can apply to register/transfer these domains yourself.

Can I point more than one domain name at my site?

You can point extra domain names at the home page of your existing site on our servers as long as the two domain names relate to identical site content. For example, you may want to point you.net at you.com. There is a one-time setup fee for each additional domain name pointed at your site in this manner. Please see our Price Sheet for the cost of this "Domain Parking" facility. With the domain name parking facility we map the extra domain name to your site, so that people can visit your site by pointing their browser at the parked domain as well as the existing domain. Mail can also be sent to the parked domain. For example, if you parked you.net on the you.com web site then the two addresses joe@you.net and joe@you.com would be equivalent.

Please note that you may not point additional domain names at your site yourself, and that the Domain Parking facility may not be used to effectively house more than one site within a single hosting account. If you have more than one site then you would need to purchase a separate hosting account for each one.